How it works
A simple path, explained plainly.
HPPI administers pet health warranties offered by participating retailers. A warranty is not pet insurance. Your signed warranty governs each claim.
- 1
Care for your pet
If a health concern comes up, contact a veterinarian. Keep every note, record and receipt from the visit.
- 2
Review your warranty and gather documents
Find the warranty you signed at purchase. It sets what's covered, what's needed, and any time limits.
- 3
Submit your claim securely
Use our secure form to tell us what happened and upload your records. You can add missing items later.
- 4
Follow the review and resolution
We'll confirm receipt, request anything missing, and explain the outcome in plain language.
Common questions
Is this pet insurance?
No. HPPI administers pet health warranties offered by participating retailers. A warranty is not pet insurance, and its terms are set by the agreement you signed at purchase.
Where do I find my warranty?
It's usually in the paperwork or email you received from the store when you bought your pet. If you can't find it, contact the store or our team and we'll help.
What if my pet needs immediate treatment?
Get your pet care first. Contact a veterinarian promptly and keep the records. Your signed warranty sets any notification and submission deadlines.
What documents might I need?
Often helpful: the warranty contract, the initial exam, an itemized vet statement and the treating vet's diagnosis. Your contract controls exactly what's required.
How can I check the status of a claim?
Use Check claim status. For your privacy, you'll need to verify your identity before any claim details are shown.
Do all retailers offer the same warranty?
No. Terms can differ by retailer and state. Your signed contract is the one that applies to you.