Established 1988
Support when your pet needs it most.
When a health concern arises after bringing a pet home, the next steps can feel overwhelming. We help you understand your warranty and guide your claim with care and clarity.
Your pet's health comes first. If you think your pet needs urgent care, contact a veterinarian promptly. Contact our team
- 01
My pet needs care
Contact a veterinarian first. We'll be here when you're ready, and you can reach us anytime.
Get guidance - 02
I'm ready to file
Tell us what happened and share your records through a secure form.
Start a claim - 03
I have a claim already
Check where your claim stands or send a missing document.
Check status
The claim journey
A clear path, one step at a time.
- 1
Care first
Contact a veterinarian when a health concern arises. Keep visit notes and receipts.
- 2
Find papers
Locate your signed warranty contract and the first veterinary exam after purchase, if one was completed.
- 3
Tell us
Start a secure claim with details about your pet, the store, the concern and the vet visit.
- 4
Send records
Upload the documents your warranty asks for through the secure uploader.
- 5
Review
You'll see receipt confirmation, a reference number, a named status and any requests for missing items.
How it works
Four steps from concern to resolution.
- 1
Care for your pet
See a veterinarian and keep visit notes and receipts.
- 2
Review your warranty
Find your signed warranty and gather your documents.
- 3
Submit securely
Tell us what happened and upload records through the secure form.
- 4
Follow the review
Get clear updates through review and resolution.
Requirements and time limits depend on your signed warranty and on retailer and state terms.
Read the full guide →What to have ready
Gather what you can.
Requirements differ by contract. You can begin even if something is missing and add it later.
- Your signed warranty or purchase paperwork
- Pet details and the store where you bought your pet
- Veterinary exam notes or records
- Itemized invoices or receipts, if applicable
- A short description of the concern
Your contract controls what's required.
State law may give you a short window to ask for a refund or replacement; if it applies to your purchase, your claim page shows the exact last day.
About HPPI
Experience, with a human touch.
HPPI administers pet health warranties on behalf of participating retailers. We coordinate with those stores so pet owners have one clear place to turn. A warranty is not pet insurance.
- Established
- 1988
- Contracts administered
- More than 1 million
You should know what is happening with your claim.
We aim to acknowledge every claim, tell you clearly if anything is missing, keep your status current, and explain what comes next. A person is always available to talk it through.
Contact our teamFrequently asked questions
Is this pet insurance?
No. HPPI administers pet health warranties offered by participating retailers. A warranty is not pet insurance, and its terms are set by the agreement you signed at purchase.
Where do I find my warranty?
It's usually in the paperwork or email you received from the store when you bought your pet. If you can't find it, contact the store or our team and we'll help.
What if my pet needs immediate treatment?
Get your pet care first. Contact a veterinarian promptly and keep the records. Your signed warranty sets any notification and submission deadlines.
What documents might I need?
Often helpful: the warranty contract, the initial exam, an itemized vet statement and the treating vet's diagnosis. Your contract controls exactly what's required.
How can I check the status of a claim?
Use Check claim status. For your privacy, you'll need to verify your identity before any claim details are shown.
Do all retailers offer the same warranty?
No. Terms can differ by retailer and state. Your signed contract is the one that applies to you.